Kanoo Machinery, Manitowocs long-standing distribution partner in the Middle East, has been awarded Elite Dealer status for its Saudi Arabian operations, one of only four dealerships to receive this designation in the Middle East.
The Elite Dealer award recognizes dealers that excel in their parts and services standards, raising those standards at an international level.
Many factors contributed to Kanoo winning the award, in particular the companys technical support team and crane sales team, Manitowoc said in a statement.
Having worked closely with Manitowoc over the past two years, Kanoo has developed a structured training program to improve the skills and knowledge of its engineers. As a result, the company now has two master technicians that have been trained by Manitowoc to the highest level. The company hopes to have two additional engineers certified to this level by the end of 2016.
Winning Elite Dealer status is a great recognition for the hard work that the Kanoo Machinery team has put in, said Brian OSullivan, executive general manager at Kanoo Machinery.
The entire organization has made tremendous efforts to deliver exceptional field service, and to improve after-sales support and market reach. This award not only demonstrates the strength of our company and its customer service, but also underlines the successful partnership we enjoy with Manitowoc Cranes.
Kanoo was evaluated on a number of criteria relating to various levels of staff training, service facilities, technical proficiency and stock availability. The ultimate benefit of winning the award is that customers are assured that Kanoo Machinery is committed to providing them with the latest Grove products, combined with exceptional after-sales services.
Awarding Kanoos Saudi Arabian operations Elite Dealer status was an easy decision for Manitowoc, given the companys efforts to elevate the technical level of its aftersales engineers and technicians over the past year, explains Yannick Richaud, Manitowocs Middle East Crane Care director.
It has both a first-class facility and team that has worked hard to achieve the various criteria for the award. We are confident that Kanoo will continue to drive and maintain these high standards.
Established in 1890, Bahrain-based YBA Kanoo is one of the largest, family-owned companies in the Middle East, with a wide network of offices and operations spread across the region. The machinery division of YBA Kanoo has been selling and supporting the Grove mobile crane range in Saudi Arabia, United Arab Emirates and Bahrain for almost 50 years, providing equipment to some of the Middle Easts largest companies.
In addition to Grove mobile cranes, Kanoo Machinery represents many leading international brands that cater to diverse industry segments, including lifting, material handling, construction and power generation.