At the helm of Saudia Cargo, Teddy Zebitz, with over 30 years of experience in air transportation and logistics, has been a transformative force, steering the company toward new heights of success and innovation. His leadership style, characterized by empowerment and strategic foresight, has reshaped Saudia Cargo’s trajectory in the global air cargo industry. He is also the Chairperson of the SkyTeam Cargo Executive Board, having been re-elected for a second term in 2022.
Teddy has achieved a record performance throughout his career, covering high-scale strategic, tactical, and operational responsibilities. He incorporates a cross-functional leadership style that is results-driven and quality-focused and sets high standards for growth. Previously, Teddy was a member of the Danish Transport Ministry’s Think Tank on Transportation, an external lecturer, and a member of the Advisory Board of Copenhagen Business School (CBS).
He is also a seasoned public speaker at several acclaimed industry conferences and leadership forums. He holds an MBA from the University of Leicester, UK, and a Board Director Diploma from IMD, Switzerland.
Teddy’s commitment to leading by example and valuing every team member has fostered a culture of trust, respect, and accountability. This approach has been pivotal in driving Saudia Cargo’s growth and improving its global reputation, transforming challenges into opportunities for development.
Under his leadership, Saudia Cargo has embarked on a journey of expansion and innovation. Placing customer centricity as a primary focus, the company’s Net Promotor Score has been steadily rising, reaching an impressive 60% in 2023, which speaks volumes, highlighting a human-centred approach evident across the corporation, clearly making a substantial mark on customers.
Expanding into new markets has been a key focus, with Saudia Cargo commencing operations in strategically important airports like Beijing Daxing International and London Gatwick. These expansions, set to continue with upcoming stations in China, Johannesburg and Toronto, have significantly enhanced Saudia Cargo’s global network.
A marked feat in recent developments to the company’s focus on the e-commerce segment, a strategic collaboration was announced in Liege with Cainiao Network and WFS/ SATs poses to create a markable innovation to the e-commerce sector, set to commence early next year. The company pledges to continue bridging continents, connecting east to west with swift and efficient operations that create a string trajectory for growth.
Teddy’s leadership has also seen Saudia Cargo embrace digital transformation, streamlining operations and enhancing customer experience. Integrating advanced systems like e-invoicing and an On-time Performance Platform reflects the company’s drive toward operational excellence and innovation.
Saudia Cargo’s commitment to excellence recently harvested numerous honours during 2023, including the Airline of the Year Award at the Logistics and Transport KSA Awards, Best E-commerce Carrier of the Year at the Asian Freight, Logistics, and Supply Chain (AFLAS) Awards, Best Digital Customer Experience Award in the Middle East 2023, and Best Air Cargo Carrier – Middle East at the Asian Freight, Logistics, and Supply Chain (AFLAS) Awards. Saudia Cargo also obtained the IATA’s CEIV Pharma certificate, IATA’s CEIV Lithium Battery certificate, and ICS2 Compliance in record time.
These prestigious recognitions testify to Saudia Cargo’s unwavering dedication to providing exceptional services and exceeding customer expectations.
Teddy Zebitz’s leadership at Saudia Cargo has been a journey of strategic innovation, transformative approaches, and a steadfast commitment to excellence. Saudia Cargo is poised to continue its upward trajectory. The company’s commitment to customer excellence, technological advancements, and strategic partnerships will undoubtedly drive further success in the future.