With industry leaders incorporating more sustainable solutions into their operations, sustainability has recently taken a new direction. Writer Relocations has been a prominent player in the international relocation market for more than 65 years, offering end-to-end services in the area of people and asset mobility. Moreover, one of the chosen premium mobility players, Writer Relocations, arranges more than 8,000 relocations annually. Likewise, Writer Relocations has the vision to make a difference in the lives of the people they serve. In this article, Logistics News ME speaks with Simon Mason, Chief Operating and Chief Revenue Officer of Writer Relocations, where they…
Author: Vibha Mehta
aswaaq Retail, a subsidiary of aswaaq LLC, has completed the Dubai Way training for 100% of its consumer-facing staff. This training will equip the retail staff with excellent customer service skills and knowledge. Dubai Way is a learning platform created by Dubai College of Tourism (DCT), part of Dubai’s Department of Economy and Tourism, for government and private sector staff engaged in tourist-facing roles to impart standardised information and instructions and ensure excellent guest relations and customer service at tourist touchpoints across the emirate. In 2021 as part of Dubai’s drive to become the most visited city in the world,…
Eager to adapt to its customers’ digital habits and uses, Air France is offering a new communication channel with customers on WhatsApp. This free service is available seven days a week in 22 countries and four languages (French, English, Italian, Brazilian/Portuguese). Messaging is transforming interactions between people and businesses, and with 2 billion daily users, WhatsApp is how many people and businesses are connecting. Already present on several messaging and social media platforms, notably Facebook Messenger, Air France is also continuing to strengthen its commercial relations by offering more proactive customer service. This offer supports customers before, during and after…
International Marine & Energy (IME), a leader in the UAE’s bunkering industry and licensed supplier of petroleum products, has added three new barges to enhance its supply chain as it seeks to expand its footprint both regionally and globally. IME has supported the maritime industry for over a decade through the trading and physical supply of fuel, contributing to the UAE’s reputation as a global bunkering hub. Since receiving the license to supply bunkering products in 2020, IME has been operating three barges within the UAE territory, focused on Sharjah and Khorfakkan. Now, three additional barges are operational, taking the…
The electric vehicle (EV) market in the Middle East is still in its early stages, but it is showing promising signs of growth. The macro landscape of the region is characterised by increasing oil prices and a dependence on fossil fuels. However, the growing awareness of environmental issues and the need to reduce greenhouse gas emissions are driving the adoption of EVs in the region. According to EVIS Director Eng. Naser Al Bahri, “So far, the progress in the EV market in the Middle East has been slow, but it is starting to pick up. The number of EV charging…
NOMU, a food-tech supply chain platform in the MENA region that soft-launched in 2022 and went through a pilot phase of testing for a year, has officially launched operations across the region, set to reinvent groceries for families and homegrown F&B professionals. Riyadh-based, NOMU is a holding group created after merging two companies, Jumlaty and Appetito. KSA-based Jumlaty is an end-to-end supply chain as a service solution for small and medium restaurants, a one-stop shop aggregator of all major food suppliers. The brand is now expanding into North Africa and taking over all existing B2B offerings. On the other hand,…
Vibha Mehta, Editor of Logistics News ME, speaks with Rodrigue Nacouzi, CEO and Founder of Transcorp International where they discuss about the business, regional logistics landscape, client concerns, and much more… Transcorp Intl, a Logi-Tech firm headquartered in Dubai since 2013, serves the markets in the UAE and KSA. The business adopts a B2B2C business model that addresses the omnichannel difficulties of the logistics sector’s temperature controlled ‘First, Middle, and Last Mile services.’ Additionally, the company is known for its distinctive temperature-controlled last-mile delivery programmes supported by cutting-edge technology that gives its end-users the most visibility and flexibility. By reducing waiting…
As 11 of the 17 most water-stressed countries in the world are based in the Middle East and North Africa (MENA) region, more than 10 Ministers of the Arab countries will participate in the two-day Arab Water Convention scheduled to be held on February 20-21, 2023, at the Ritz-Carlton Dubai International Financial Centre in Dubai, UAE, to address the depleting water tables and impending water crisis in the Arab world and how to overcome those challenges. Held under the patronage of the League of Arab States, the two-day event will be convened by Arab Water Council, with a special focus…
Etihad Cargo, the cargo and logistics arm of Etihad Aviation Group, has reinforced its commitment to customer service excellence by restructuring the carrier’s Contact Centre Team. To improve global customer service response times and support the UAE team to enable it to enhance business conversion, Etihad Cargo has created two separate units. One section is dedicated to servicing UAE customers, and the other to service the rest of the world and global key accounts. The separate units will have dedicated communication channels and email addresses to avoid overlap and improve response times. The capabilities of both the UAE-focused and global…
Emirates has completed the ground engine testing for one of its GE90 engines on a Boeing 777-300ER using 100% Sustainable Aviation Fuel (SAF). The objective of the ground testing and analysis is to demonstrate the capability of the GE90 engine to run on the specially blended 100% SAF without affecting its performance, requiring no modifications to the aircraft systems or special maintenance procedures on the Boeing 777-300ER or GE90 engine to operate. SAF reduces carbon emissions over the fuel’s life cycle by up to 80%. The ground test results will pave the way for the airline’s first experimental test flight…