Established in 2013, Facilities Management & Maintenance Company (FMM) is a joint venture between Qatar Airways, the awarded airline, and Ferrovial Group, a global leader operating in 26 countries and managing key assets worldwide.
In 2024, top industry awards have recognised their commitment to customer satisfaction and corporate social responsibility. The company’s innovative approach and strong client partnerships have set new benchmarks in Facility Management, solidifying their reputation as industry leaders.
FMM’s flagship project, Hamad International Airport, was named the ‘World’s Best Airport’ for the third time and collected ‘Best Airport in the Middle East’ for the tenth consecutive year and ‘Cleanest Airport in the Middle East’ at the SKYTRAX World Airport Awards 2024. Hamad International Airport was named the ‘Best Maintained Public Facility’ at the Middle East Cleaning, Hygiene, and Facilities Awards 2024.
FMM works on other prestigious projects represented by leading organizations owning key landmark facilities, such as Qatar Museums, Qatar Free Zones Authority, Hamad Medical Corporation, Msheireb Properties, and Qatar Rail.
In the FM industry’s digital and innovative transformation, FMM has gone beyond the facility manager’s conventional role to exceed its service delivery, as explained by FMM’s CEO, Eng. Irene Vidal: “Being the first company operating Integrated Facility Management within Hamad International Airport forced us to implement cutting-edge technology as per the five stars standard required for the service delivery. We developed the procedures and method of statements to build a training platform implemented across all our new projects”.
They ensure performance and competitiveness through a tailor-made approach that includes innovative practices to identify and track new processes and technologies suitable for the sector and clients.
Their electric cars fleet currently reduces their carbon emissions by 7 tons of CO2 per vehicle, the cleaning robots optimize cleaning productivity by 30%, and the IoT systems reduce water consumption by 15%. When we implement innovation, we track its return on investment so that we can continue investing in technology and add further value to their clients.
FMM has also diligently focused its activities on engaging more and better with its employees through skill development programs, ensuring highly skilled manpower to deliver high-quality service, and internal development plans, providing the tools for their growth and recognition.
For FMM, this isn’t just about managing facilities; it’s about implementing standards of excellence towards a future where Facility Management resonates with a future committed to a sustainable world.