OCS proudly stands as a global leader in facilities management, delivering top-tier services across various critical environments. With over 8,000 customers and 120,000 colleagues worldwide, OCS operates in diverse regions, including the UK, Europe, Asia Pacific, and the Middle East. As a multinational entity, OCS specialises in providing comprehensive solutions such as cleaning, maintenance, catering, pest control, and security services for both private and public sectors. OCS’s mission is clear: to make people and places the best they can be, and to become the leading facilities services business globally.
Their expansion into the UAE market is built on international expertise in managing critical environments—specifically hospitals, airports, data centres, and sensitive government sectors. They are leveraging their extensive experience by expanding in the UAE market, where they have established a strong presence over the past ten years. The operations currently focus on the healthcare sector in Abu Dhabi, Dubai, and Ras Al Khaimah, providing hard, soft, and project management services to prestigious hospitals and critical medical labs. They also focus on the destination and hospitality sector, providing services to various high-end hotels in Dubai and Ras Al Khaimah and the BAPS Hindu Mandir starting from May 2024. This year was successful for OCS, where they secured multiple contracts in Dubai and Abu Dhabi, increasing the workforce by 50%.
OCS distinguishes itself in the facilities management sector through their expertise in managing critical environments on a global scale. This strength has allowed them to make significant strides in the UAE, where their approach involves a blend of cutting-edge technology, specialised staff training, and a commitment to operational excellence. This year, they strengthened their operations by deploying both augmented and virtual reality technologies across all geographies in which they operate. Furthermore, their customers benefit from the global reach and the scheduled visits from their regional APAC and ME directors, who visit the region regularly to assist in reaching the ESG goals and provide on-the-ground training for all their staff.
OCS’s unwavering commitment to excellence in health and safety has earned them the prestigious RoSPA Gold Award in 2024. The operations in critical environments such as laboratories require rigorous health and safety protocols due to the critical nature of their research and operations, particularly in infection control. Their ability to provide services such as maintenance, medical porters, pest control, housekeeping, and facade cleaning ensures a sterile and controlled environment, essential for their day-to-day operations.
At the helm of OCS is Mohamad Abou Laban, an esteemed facilities management advocate with over 24 years of experience in the field. Based in the UAE, Mohamad has been instrumental in the growth and restructuring of OCS, applying a customer-centric approach that has led to a significant increase in the UAE business. Mohamad is passionate about coaching and developing all team members, from interns to senior directors. This approach is supported by OCS’s online knowledge hub, which is available to all employees. The year 2024 also saw the launch of OCS’s innovation hub, “NOVA,” which includes a library of innovations from various projects worldwide.
Looking ahead, OCS focuses on critical environments and complex projects aligned with multinational expertise. They plan to build on a solid foundation in the healthcare sector within the UAE and expand into other vital sectors, such as data centres and aviation. Furthermore, they also aim to deliver value-added services to the government sector, supporting public projects and ensuring that infrastructure and facilities are maintained to the highest possible standards. What differentiates OCS from many competitors is their unwavering commitment to staff welfare. This focus is not just a business strategy; it is part of their DNA and resonates deeply with regional needs, positioning us as a partner that values its people as much as its projects.
OCS’s mission is to be the best facilities services business globally, and its journey in the UAE is a testament to this goal. By bringing expertise in critical environments, emphasising staff welfare, and maintaining a commitment to excellence through their TRUE values, they are poised to set new standards in the facilities management industry. OCS is on a trajectory of sustained growth, innovation, and impact—ensuring that people and places are the best they can be today and in the future. OCS operates in the UAE on a joint venture partnership with United Technical Services, an Abu Dhabi-based group, which operates in the Oil & Gas, Air Conditioning, Water, Smart Mobility and Nuclear sectors.