American Airlines Cargo continues to outperform and exceed operational performance records achieved in the past seven decades. Earlier this year, they set a record-setting second quarter, moving nearly 158 million kilograms of freight, up 10 percent from 2017.
New routes, strategic capacity planning and exceptional team work from within the organization led to the best September performance numbers ever recorded in the airline’s history.
“Our teams are working hard and producing better results than ever,” said Rick Elieson, President, American Airlines Cargo. “Most impressive to me is that while handling record volume, and amid an operationally challenging summer, we also delivered record high flown-as-booked performance and an industry leading customer experience. That is a truly fantastic accomplishment.”
Critical PPS is the reason why American Airlines Cargo had a record setting month.
The new service option was designed for shipments that need a higher level of visibility. It gives proactive monitoring and notifications from the carrier’s dedicated Customer Experience team. This gives the customer experience team easier access to a priority track and trace desk, the highest trace priority and a 100 percent (of line haul) service guarantee.