FarEye, a logistics management solution company, became a partner of choice for DHL eCommerce to enhance its customer experience, optimise its resources, and deliver its brand promise real-time.
DHL eCommerce is a division of the global logistics company Deutsche Post DHL Grou; the latter generated revenue of more than EUR57bn in 2016. DHL eCommerce provides international, standard parcel delivery for business customers. The company continuously invests in technology to improve processes and have better communication across all parties. FarEyes platform became an apt fit as it seamlessly integrated with the organisations existing systems, and made the IT infrastructure flexible and agile.
Charles Brewer, CEO DHL eCommerce, said: With eCommerce growing at such a rapid pace, we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEyes platform is scalable, future-oriented, and flexible. With FarEye, we can deliver delight by having complete visibility of the logistics movement and keeping customer informed at every step, real-time.
Kushal Nahata, co-founder and CEO FarEye, commented: FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics. Our association with DHL e-commerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platforms capability and defined processes. We shall continue to strive towards excellence and keep our customers at the centre of all our activities.
FarEye will optimise DHL eCommerces resources, enhancing their customers experience with real-time alerts and smart analytics, and making parcel shops more efficient with complete visibility.