Oman Air SATS Cargo, a joint venture between Oman Air and the Singapore-based SATS, has been officially launched with the commencement of an online cargo management system (CMS) and a corresponding website.
As the premier cargo operations handler at Muscat International Airport, Oman Air SATS is expected to further strengthen Omans position as a transit hub, promoting Muscat as the cargo gateway to the Middle East. The new company provides handling services to and from Muscat for a wide range of cargo, including pharmaceutical products, perishables, live animals, and valuable items.
Khalifa Al Bahlani, corporate development manager, Oman Air SATS, said: Oman Air SATS is all set to become the premier cargo handling company in Muscat. With the competence and expertise of two world class organisations joining hands to form this cargo entity, we rightly pride ourselves on our ability to offer guests the best possible services. The introduction of the new CMS system, utilising state-of-the-art technology, will certainly help us achieve this. The system, together with our new website, means we can offer an unrivalled service in the Middle East.
The introduction of the new CMS replaces the current cargo handling system, Cargo Wings, at Muscat International Airport. Developed by SATS in Singapore, the new system has been designed exclusively for cargo handling at air terminals with a view to providing faster and more efficient processing of air cargo in and out of Muscat. Equipped with performance monitoring tools, the system has already been deployed successfully at some of the worlds major airports including Singapore, Hong Kong, Beijing, Taiwan, Indonesia, Vietnam, Delhi, and Bengaluru.
The new system allows Oman Air SATS to offer automated processes at reception, cashier, and delivery counters. Cargo is visible to agents, shippers, and consignees through its web tracking system, as the system interfaces with the existing Oman Customs Bayan network and airlines operation systems, thus providing seamless and convenient clearance of goods. New payment methods, including credit card and pre-deposit payments, will also make it easier for customer use.
The company has also strengthened its corporate identity by introducing new uniforms, whose vibrant colours reflect the strong aviation heritage of both Oman Air and SATS.