One of the Middle Easts largest online retail and marketplace platform, Souq.com, has announced the launch of its first customer experience centre on the Sheikh Zayed Road in Dubai, making life more convenient for customers as well as sellers across the UAE.
Souq.coms flagship customer experience centre serves as a multi-purpose destination for customers to look and feel the products before buying them online and even collect them from there. Further, the customers can also return or service merchandise previously purchased from Souq.com.
One of the key features of this innovative offering is the Helpbit Service Centre, which enables customers immediate repair on smaller jobs like mobile phone screen changes, and acts as a pick up and drop off point for more extensive repair work thats sent on to the Helpbit HQ.
The center also serves as an extension of Q-Express, the logistics arm of Souq.com that provides an optimised e-commerce distribution service. Adding to the existing vast chain of Q-Express outlets, the center also offers customers the ease and convenience of picking up or returning their orders at a centralised location.
In addition, selling on the platform will now become even faster and easier as marketplace sellers will now have the option to drop off the new product orders or pick up any returned items directly at the customer experience centre.
Ronaldo Mouchawar, co-founder and CEO, Souq.com, commented: At the heart of everything we do is our promise to make online shopping as easy and enjoyable as possible for our customers, sellers and partners. The decision to bring everything together in one, convenient location from customer service, after-sales, repairs and logistics is synonymous with our drive to use innovation to continually enhance the online shopping experience and empower our users to overcome online shopping barriers. Our first customer experience centre will function as the heart of our regional operations bringing all of the Souq.com services under one roof.
The centre will provide a physical extension to the online shopping experience by bringing popular products and brands closer to the customers as well as deliver exceptional on-demand services. The omni-channel experience provides customers benefits of face-to-face interaction with our staff, ability to fully inspect products prior to purchase, and also avail our post-sales support and services.
The Souq.com centre will feature selected items and products from popular regional and international brands. The customer experience centre is located on Sheikh Zayed Road next to Villa Rotana Hotel, and is open daily from 10am to 10pm and from 4pm to 8pm on Fridays.