Brokk, one of the world’s leading manufacturer of remote-controlled demolition robots, announces the launch of My Brokk – a comprehensive online support platform that offers multiple services in a single resource.
The portal extends two new online services – a library of manuals and other technical documents along with a Webshop for ordering parts and attachments – as well as access to Brokk Connect, Brokk’s robot and fleet management system. Correspondingly, the new portal promises to make it easier than ever for Brokk customers to access essential services any time of day, from any device or location.
“My Brokk is the next step in Brokk’s digital journey,” says Martin Krupicka, CEO of Brokk Group. “Along with efficient equipment, customers also need efficient access to information and services to run their businesses and optimize their Brokk robots or fleets. My Brokk offers that and will continue to evolve with new services.”
Through My Brokk, the users will have online access to equipment manuals, technical data, CE markings and diagrams for the first time. What’s also interesting is that all important information is available out of My Brokk’s Documents section – enabling a customer to find and download accurate, up-to-date materials at any time. The documentation is available for all current Brokk models and attachments, as well as older models.
The Webshop will also offers online purchasing for the first time, providing faster order processing and reduced delivery time – which also includes parts of older Brokk models. Additionally, consumers can view and order a full range of Brokk original spare parts and attachments, such as extra hydraulic breakers. Users can as well easily locate the correct parts for their robots and see prices listed in their local currency.
With constant updates, Brokk Connect has evolved, providing with real-time updates on machine run time, upcoming maintenance requirements and machine location. Wi-Fi is a new addition and optional along with mobile network connection.
If a robot loses connection to the mobile network, offline mode will be activated. The offline mode will help save machine data which will be uploaded to the mobile network when the connection is reestablished.
Brokk will offer My Brokk demonstrations at Bauma, October 24-30, in Munich, Germany, at indoor stand A1.45 and outdoor stand FM711/4.