Abu Dhabi Airports announced signing a service level agreement (SLA) with the General Administration of Customs to reinforce service levels and enhance the passenger journey and the customer experience.
The SLA agreement was signed in the presence of H.E. Rashed Lahej Al Mansoori, Director General at the General Administration of Customs and Elena Sorlini, Managing Director and Interim CEO at Abu Dhabi Airports. H.E. Mubarak Matar Al Mansoori, Executive Director of the Operations Sector at Abu Dhabi Customs, and Sultan Al Dhaheri, Senior Vice President of Government Affairs and Aviation Security at Abu Dhabi Airports, signed the agreement.
The service level agreement aims to expand areas of collaboration in terms of expediting travel procedures, checking baggage and facilitating the movement of passengers and cargo across the airports to help strengthen Abu Dhabi’s position as a leading destination for Tourism, Trade and Commerce.