Firmly cementing the automotive giant’s customer-first service approach, Al-Futtaim Automotive has unveiled the most extensive service and maintenance facility within its Auto Centers network. The new facility is located at Dubai Festival City and is spread over a sizeable 47,000 square feet, with the capacity to service up to 100 vehicles daily.
This landmark launch brings the tally of Al-Futtaim Auto Centers to 14 across the UAE. The facility is conveniently located in the city centre, next to Dubai Festival City Mall, and covers service and repairs across all brands and models, from passenger cars to commercial vehicles. The opening of the brand-new facility reinforces the leading automotive company’s commitment to customer-centricity and offering a one-stop solution destination for a wide range of automotive needs.
Staffed with highly skilled technicians, the new facility offers services such as new tyres, wheel alignment, brakes, oil change, servicing, steering and suspension, mechanical repairs, air conditioning recharge and repairs, fault diagnosis, tinting, PPF application, wash and detailing, fitting of accessories, and choice of both OEM (Original Equipment Manufacturer) parts and aftermarket parts to suit each customer’s preference. Services are offered at fixed prices that are fully inclusive and with no hidden costs, which continues Auto Centers’ promise to provide customers with total clarity and trusted value when they book.
The facility is also equipped with the most advanced, cutting-edge technological tools across its 10 service bays, including one of the best wheel aligners available today.
David McNamara, Director, Tier 2 Aftersales at Al-Futtaim Automotive, commented on the launch, “Customer-centricity weaves through everything we do at Al-Futtaim Auto Centers. With the opening of this mega facility next to the mall, in addition to the mobile van service we launched a few months ago, we are bringing new levels of convenience to our customers. This is a one-stop, all makes and models service and repair centre, and we believe in serving customers with full clarity and transparency to ensure quality service at trusted prices. These values have served us well as our business has been growing, and I’m pleased to share that by the end of this year, we expect to open a further three Auto Centers to add to the crowning achievement of our Dubai Festival City facility.”
To strengthen its credentials in innovation and digital – Al-Futtaim Auto Centers also announced its partnership with CAFU
Through its partnership with CAFU, Al-Futtaim Auto Centers is now flipping the customer-centric approach – rather than wait for customers to visit their centre, they are bringing their repertoire of services and expertise to customers at the customer’s doorstep.
Customers can go onto the CAFU app and book the Auto Centers mobile service vehicle to come to their home or office and deliver the highest level of automotive services, from oil changes to tyre replacements.
David McNamara added, “Our partnership with CAFU is our way of connecting with a new generation of digital customers and offering convenience and flexibility through an industry-leading tech disruptor. At one click, the trusted Al-Futtaim expertise is there to serve the customers, wherever they are.”
Alaa El-Huni, the Chief Business Officer of CAFU, stated, “Our partnership with Al-Futtaim Auto Centers, a mobility market leader, provides us with a unique opportunity to enhance our customer offerings. Leveraging Al-Futtaim’s service quality and abundant resources, our customers now have convenient access to everything they need, whether using our service at home or work. This ensures they can seamlessly continue their day, experiencing minimal disruption.”
Al-Futtaim Auto Centers at Dubai Festival City is open 7 days a week, from 8 a.m. to 10 p.m., with shuttle transport to the mall for customers. The facility is home to over 500 brand tyres, providing a complete range of spare parts to ensure speedy repairs and, where possible, same-day return.
Al-Futtaim Automotive is one of five divisions within the Al-Futtaim Group, which provides quality products and services that enrich people’s lives and aspirations daily.