Since Mohammed Alsharaf joined the company, he has fronted major expansions for iFM Holdings while focusing on services of the highest quality and growing both organically and inorganically to bring outsourced functions in-house with a goal of maximising profitability. As part of its extension strategy, iFM Holdings acquired Inspire Integrated that accelerated its service offerings and industry-specific scalability.
New contracts through Tafawuq doubled the size of the organisation while 800TEK expanded to the Northern Emirates. In addition to 100% client retention, it won some prominent contracts such as the UAE Pavilion at EXPO 2020, a long-term MoU signed with First Abu Dhabi Bank and FAB Properties and multiple projects in Egypt.
As the Divisional CEO, Mohammed believes in transformational leadership to boost employee morale and nurture a culture of development across his teams. Under his leadership, the employee turnover has marginally reduced. iFM Holdings and its parent company, Eltizam Group, value their teams and take measures to make their jobs as inspiration driven as
possible.
“To me, communication is the key aspect to ensure customer happiness – as a leader, if one motivates through open communication we are eliminating room for error, avoiding challenges and ensuring outstanding experiences for our stakeholders. In addition to exceeding our customers’ satisfaction, the company has seen a growth of 400% in the past four years. Not only have we progressed financially, we have also transformed to paperless FM operations as part of our commitment towards the technological evolution of processes within the industry,” said Mohammed. The company has come a long way in the industry, where facilities management was more about preventative maintenance as compared to today’s more technology focused solutions that use IoT and smart building solutions. iFM is constantly
evolving and implementing proptech solutions that will enable it to monitor KPIs and measure competencies throughout the company.
As of 2021, iFM Holdings carried out 88,000 PPM tasks per annum, 41,200 reactive tasks per annum and has grown to 6,500+ employees, delivering service with a passion. As part of its expansion strategy and vision for the business, it intends to take its exemplary FM services to
global destinations.
“At iFM Holdings, we are known for our company values – we are resultsoriented, reliable, innovative and dedicated. With an aim to increase revenue 2.5-fold by 2026, we have
a lot of plans in the pipeline one of which includes expansion to the healthcare and education sectors,” said Mohammed. Moving forward, the company is looking at inorganic growth of its portfolio through mergers and acquisitions and smooth post-merger integration; aggressive expansion in high growth territories including Egypt and Saudi Arabia and technological advancements through PropEzy.
“Furthermore, we are looking to add value to the portfolio through adding new contracts, vertical
integration, entry into new territories and investing in companies that are beyond our portfolio. Sector convergence and growth into adjacent business activities are the key strategic drivers for our decisions in pursuing acquisitions in the real estate sector. It also paves the way for us to enter new markets and helps us focus on accelerating growth in the upturn and positioning for the future. For example, our acquisition of Inspire Integrated Solutions opened a window for us to provide services to the infrastructure sector,” concluded Mohammed.