Leading UAE-based total facilities management service provider Emrill has developed and launched an advanced, digital FM solution, TECHSPHERE, to expand technical capabilities, optimise operations and enhance the flow of information accessible by Emrill employees and clients. Emrill developed the integrated solution based on extensive research and client feedback to provide a more sophisticated and progressive system to increase efficiencies in the FM landscape. Utilisation of TECHSPHERE enables increased transparency and information availability at no additional cost for clients.
With the launch of TECHSPHERE, Emrill will enable users, including technicians and customers, to access and utilise several core modules to improve workflows. Modules include quotations, asset management tools and several maintenance scheduling features, such as reactive, preventative and predictive. The digital solution utilises Adaptive AI methodology , which automates and prioritises work order management to help teams allocate resources and resolve issues more effectively. The core system modules are essential to successfully managing multi-customer FM contracts, providing a single integrated solution accessible by customers and Emrill’s team of site managers, technicians, supervisors, coordinators and call centre teams.
The solution offers several add-ons and innovative applications to further deliver service excellence. Clients can access inspection and audit information and enhance sustainability efforts with the energy management module. Application programming interface (API) integration enables TECHSPHERE to integrate with external systems and allows users to easily access inventory databases, customer relationship management and computer telephony integration systems. TECHSPHERE offers mobile application options for on-the-go access, and users can request a technician and customer service assistance, seek management approvals, and report potential security risks or incidents.
“TECHSPHERE is the latest step in our efforts to provide the best user experience for our clients,” said Hussain Saifuddin, head of ICT at Emrill. “The development of this integrated digital solution is a balanced and innovative approach to providing our clients with the information and capabilities they require. TECHSPHERE will give our clients increased visibility of data with the implementation of a connected central system.
“The solution enables our internal teams and clients access to one single platform, which will increase efficiencies, save time on requests and approvals, and ultimately provide cost-savings. As the FM landscape evolves, we will develop additional modules to best serve our clients. This is just the beginning of our TECHSPHERE journey.”
Sam Emery, Emrill’s chief financial officer, commented: “The launch of TECHSPHERE aligns with Emrill’s vision to develop technologically-advanced, digital solutions that enable the provision of better service offerings for our clients. While we were developing TECHSPHERE, we continuously had our clients in mind. TECHSPHERE’s core modules, combined with the ability to add on and customise features, allow our clients access to the exact information and tools they need. We also understood the importance of investing in a balanced digital solution that utilises the latest technological resources. We used vast amounts of research, testing, and adjustments in TECHSPHERE’s development to guarantee we were delivering the best possible integrated FM solution for our clients and internal teams.”
TECHSPHERE features an easy-to-use dashboard to further enhance collaboration and communication between internal and external stakeholders. In the coming months, Emrill will implement and integrate additional modules to increase TECHSPHERE’s capabilities and further improve customer relationships.