Hilti META (Middle East, Turkey and Africa) has made significant enhancements to the Live Chat function on its country websites, giving customers more ways to get the information they need, when they need it.
The enhancements, live since February 2016, provide a chat button on every product page of the Hilti website. This means that customers can now find out more about Hilti’s products from the point of viewing them online, making for a more convenient user experience.
Adding to the convenience is the fact that Live Chat windows now link directly to the product page that the customer is viewing. A Hilti customer service specialist will also be able to help site visitors with account queries and orders, if the user is logged in with his or her customer account.
“The enhancements we have made to Live Chat on our website demonstrate our continued focus on delivering superior customer service,” explained Grace El-Achkar, Head of Digital Marketing, Hilti META.
“We are now able to deliver personalised support through Live Chat, which is an increasingly important customer service channel as more of our customers do business online. Now, customers have a convenient and simple way to contact us and gain more information on their favourite Hilti products and services.”
The Hilti Live Chat function is available during normal business hours. Hilti‘s aim is to provide quick response times to Live Chat queries.