China-based J&T Express, one of leading Asia’s most prominent multinational logistics companies, is expanding its clientele throughout the Middle East, and how! J&T Express Middle East has more exciting plans for the area in the coming years after its formal launch in the Dubai market in 2021.
Vibha Mehta, Editor-in-Chief of Logistics News ME, talks to Sean Xiao, CEO of J&T Express Middle East, to learn about the company’s profitable operations and future growth goals…
Operations Over The Years
As they continue to connect the MENA region with China and other markets while fostering logistics innovation and sustainable development, J&T Express Middle East has been rapidly growing its operations in the region and establishing itself as a deeply rooted business within the fabric of the communities. The MENA headquarters are based in Riyadh, Saudi Arabia, supported by a substantial presence in the UAE.
“I am proud of the great strides we have made since inception in the region and of the exceptional, trusted and quality services and solutions we are offering,” says Sean Xiao, CEO of J&T Express Middle East.
Their customers in the Middle East benefit from their all-inclusive integrated services. Their last-mile delivery service concentrates on delivering the products to their destination, while their international freight service guarantees that commodities are delivered across borders securely and effectively.
“We have achieved exceptional growth and a strong foothold in the region, which aligns with our global strategy grounded with long-term and steady expansion and growth,” adds Sean.
Express Elements Of J&T Express Middle East
J&T Express Middle East offers several distinct features for express delivery in the region:
– Broad Coverage: J&T Middle East covers the major cities and the outlying regions of the Kingdom and the Emirates. J&T Express Middle East is solidifying its reputation as a locally based company that values its clients and gives back to the community while providing top-notch services and comprehensive coverage.
– Real-Time Tracking: J&T Express Middle East provides clients with real-time package tracking, allowing them to follow the movement of their shipment from pickup to delivery. Customers may prepare for the delivery of their items thanks to this function, which gives them peace of mind.
– Cash On Delivery: J&T Express Middle East allows clients to pay for their packages in cash at the time of delivery. This feature offers simplicity and flexibility for consumers needing access to online payment options.
– Competitive Pricing: J&T Express Middle East provides express delivery services at a competitive price, allowing consumers to send products at a reasonable cost while still enjoying prompt and dependable service.
“All these qualities ensure that our customers enjoy our fast, reliable, and convenient express delivery services in the Middle East,” states Sean.
Competitive Quarter
Globally renowned players with decades of regional presence dominated the Middle Eastern market. However, their highly replicable successful business model allowed J&T Express Middle East to expand its operations rapidly throughout the region while also forging strong partnerships and relationships with critical governments and businesses.
“We play to our strengths, and our commitment to customer service remains unwavering. We have established a presence in the Middle East market by leveraging our expertise in e-commerce logistics and providing customers with cost-effective services,” claims Sean.
J&T Express has also invested in infrastructure and technology to raise the calibre of its services and broaden its regional reach.
“J&T Express has contributed significantly to the expansion of e-commerce in the Middle East, and we have assisted the region’s e-commerce companies by enhancing logistics and delivery services. We provide a unique range of services, including last-mile delivery, cross-border shipping, and warehousing, which has streamlined the e-commerce supply chain and enhanced the consumer experience,” says Sean.
They have worked closely with nearby e-commerce companies to offer specialised logistics solutions that satisfy their needs. Its biggest local client is Noon, the most significant regional e-commerce company.
Software Tracking Device For Real-Time Tracking And Delivery
Similar to its international branches, J&T Express Middle East offers real-time delivery tracking services powered by cutting-edge Technological infrastructure. Customers may follow the status of their shipments in real time by entering their order number or the recipient’s phone number; it is user-friendly and straightforward to browse. Customers have access to a thorough history to manage their orders quickly. This has improved delivery process clarity and confidence, making J&T Express a well-liked option for consumers and corporations.
The J&T Express tracking system is multilingual and covers languages including English, Arabic, Chinese, etc. It is compatible with PC and mobile platforms. Clients may receive SMS notifications on the arrival of their shipments, and if they need any more information, J&T Express customer care representatives are available to help immediately by phone, email, or online chat.
Sean claims that because it can be easily linked with their platforms, it is simple to handle their shipments and track orders inside their existing systems, “Our tracking software is built to service our vast e-commerce customers. Customers will have a smooth experience thanks to the software’s customisable tracking pages that can be branded with the e-commerce company’s logo and colours.
“The software tracking system is not only a crucial instrument for assisting us in providing our clients with dependable and effective logistics services, but it also helps us optimise our cross-border IT infrastructure and enhance our customer service offerings.”
Major Challenges
Sean explains, “Our staff throughout the area has worked extremely hard to negotiate the particular operating environment in the Middle East and adapt to the particular requirements while preserving customer happiness and the quality of our services at the forefront of all considerations.” They have highlighted two major issues that they feel are confronting all worldwide participants in the sector:
The Payment System:
Due to the low adoption of online payment systems, one must change how they do business to accommodate cash and credit cards as the preferred payment methods. Because of this, J&T Express Middle East offers cash-on-delivery services, allowing clients to pay for their packages conveniently and flexibly at delivery time.
Workforce and talent:
Recruiting the proper individuals for our quickly growing company is always challenging, particularly in a region with as intense competition as the Middle East. In such a short period, we have developed a strong, cohesive, and diversified team, which continues to expand impressively, continues Sean.
Major Concerns From The Customers
Customers in the Middle East have consistent concerns across the board due to their constantly changing demands and requirements:
– Safety and Reliability: Consumers anticipate receiving their purchases on schedule and in good shape, and any delays or damage can significantly affect their company operations. This includes safety precautions, GPS tracking, secure packing, and safe storage and delivery techniques.
– Cost: Consumers desire affordable, trustworthy services. As the industry gets more competitive, customers are searching for logistics suppliers offering top-notch services at reasonable pricing.
– Customary Rules: Consumers want to be confident that these rules are followed when handling their items. This entails having the appropriate paperwork, adhering to import and export regulations, and following clearance processes.
As we all experienced during the Covid-19 outbreak, the fear of a worldwide logistical standstill is another major concern we have observed in the area and throughout the world. Because of this, J&T Express Middle East has constructed sizable warehouses and sorting facilities locally as a part of the solution. These facilities help to cut down on transportation times, enhance inventory management, tighten control over supply risk, and ultimately improve the overall quality of our services and give our clients peace of mind.
“I think J&T Express Middle East is in a good position to convert problems and worries into chances for development and achievement. Because of our extensive expertise and proven track record of success in attaining rapid development in several areas worldwide, we have a competitive advantage,” shares Sean.
Adapting Automation
“We have always believed that technology will bring substantial advantages, such as improvement in efficiency and productivity. Globally we are always exploring new and multifaceted approaches to automation as part of our strong initiatives to increase efficiency, reduce costs, and provide a better customer experience,” maintains Sean.
- Automated Sorting and Picking: J&T Express uses automatic sorting and picking technologies to handle high shipments efficiently and correctly. Compared to manual labour, computerised systems can sort and choose items more quickly and precisely, which improves packaging efficiency, lowers mistake rates, and accelerates delivery times.
- Automated Warehouse Management: J&T Express uses a computerised warehouse management system to streamline its internal warehouse operations. Inventory management, shelf layout optimisation, and inventory turnover are all facilitated by technology. Also, it lessens the need for manual intervention, which boosts productivity while lowering the likelihood of a human mistake.
- Automated Tracking and Notification: To improve the client experience, J&T Express offers an automated tracking and notification system. Customers are informed of the status of their orders through automated order status updates and SMS notifications of order arrival sent by the system.
- Automated Data Analysis: J&T Express uses an automated data analysis system to improve its operational methods. To give accurate market projections and consumer demand analysis, the system analyses order data, logistical data, and user input. This helps J&T Express make better business decisions.
“Lastly, increased speed and accuracy, cost savings, improved customer experience, greater scalability, and improved safety are currently the key areas where automation has played a key role in streamlining processes and increasing efficiency for us,” concludes Sean.