Although Talabat is sometimes mistaken for merely a food delivery service, it is a tech company integrating cutting-edge technology into its operations and logistics to become one of the most popular delivery applications in the region. While Talabat is known for food delivery, it is well known for offering grocery delivery and Q-commerce via Talabat Mart, which also relies significantly on efficient operations and logistics.
Furthermore, Talabat’s primary business is effectively and quickly delivering food to customers. Timely deliveries made possible by effective logistics guarantee satisfied clients and favourable evaluations, which in turn increase repeat business and brand loyalty. To maintain seamless customer service and efficient operations, a robust logistical infrastructure is crucial for Talabat’s planned growth into new markets and geographical areas. This enables Talabat to remain the industry leader in online meal delivery while duplicating its success in other regions.
Here we speak to Khee Lim, Senior Director of Operations and Logistics at Talabat, who shares some solid insights on how the company is on a constant roll to be efficient with prompt deliveries…
Interviewer: Vibha Mehta. Digital Media Producer: Alexander Bungas.
Location Courtesy: Talabat HQ, Dubai